1. Information We Collect

When you use our services, we may collect the following types of personal information:

• Identifiers:

  • Full name or contact person’s name for account registration and identification.
  • Email address for account login, notifications, and communications.

• Payment Information:

  • Payment details (e.g., billing address, credit card information) necessary for processing paid services. Note that sensitive payment details are collected and processed by our trusted payment partners (e.g., Stripe), and we do not store full credit card numbers.

• Business Information:

  • Company or organization name when using our services in a professional or business capacity.

• Additional Information:

  • Other details you may voluntarily provide, such as telephone number, job title, or information related to support inquiries.
  • Technical data automatically collected to enhance our services, including IP address, device type, browser type, and usage dates/times. Although such information generally does not directly identify you, it may be combined with other data to do so.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and device identifiers) on our website and applications to provide, maintain, and improve our services.

• Essential Cookies:
  These cookies are necessary for core functions (e.g., maintaining login sessions, managing shopping carts). Without them, some services may not work properly.

• Analytics Cookies:
  We use performance cookies and tools like Google Analytics to understand how you interact with our services. This helps us analyze trends, measure website traffic, and improve user experience.

• Marketing Cookies:
  These cookies may be used to deliver targeted advertisements and promotional content. They are only deployed after obtaining your consent where required by applicable law.

Third-Party Components:
Our services may incorporate third-party elements (e.g., video players, social sharing buttons) that set their own cookies. Please review the privacy policies of these third parties for details on their data practices.

3. How We Use and Share Your Data

How We Use Your Data

We use the collected information for the following purposes:

• Service Provision and Maintenance:
  To create and manage your account, process transactions, provide customer support, and ensure the proper functioning of our services.

• Service Improvement:
  To analyze user behavior and usage patterns, which helps us enhance our products, develop new features, and improve overall service quality. This analysis is often based on aggregated and de-identified data.

• Communication:
  To send you important updates, account-related notifications, service announcements, and, with your consent, marketing communications. You may opt out of marketing emails at any time.

• Payment Processing:
  To handle transactions for paid services in collaboration with our third-party payment processors. This may involve sharing your necessary payment and contact details solely for processing the transaction and fraud prevention.

• Legal Compliance:
  To comply with legal obligations, respond to lawful requests, and protect our rights and the safety of our users.

How We Share Your Data

We will only share your personal information in the following circumstances:

• With Service Providers:
  We may share your data with trusted third-party vendors (e.g., for payment processing, hosting, email delivery, customer support) who are contractually obligated to maintain the confidentiality and security of your information.

• For Analytics and Marketing:
  We may share aggregated or anonymized usage data with analytics and marketing partners to help us understand user interactions and improve our advertising efforts. When personal data is involved, we will obtain your consent or ensure that data is adequately protected.

• Business Transfers:
  In the event of a merger, acquisition, or asset sale, your information may be transferred to the involved third party. In such cases, we will ensure the transferee agrees to protect your data in accordance with this Privacy Policy.

• Legal Requirements:
  We may disclose your data if required by law, regulation, or legal process, or to protect our rights, property, or the safety of our users and the public.

We do not sell your personal information for profit.

4. Your Rights

We respect your rights and provide you with various options regarding your personal data, subject to applicable laws.

For Residents of the European Economic Area (EEA) and Similar Jurisdictions (GDPR)

You have the following rights under the GDPR:

• Right of Access:
  You may request a copy of the personal data we hold about you along with details on how we process it.

• Right to Rectification:
  You can ask us to correct any inaccurate or incomplete information.

• Right to Erasure (“Right to be Forgotten”):
  Under certain circumstances, you can request that we delete your personal data.

• Right to Restrict Processing:
  You may request that we limit the processing of your personal data under specific conditions.

• Right to Data Portability:
  You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller when technically feasible.

• Right to Object:
  You can object to our processing of your personal data on grounds relating to your particular situation, especially if used for direct marketing.

• Right to Withdraw Consent:
  For processing based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

• Right to Lodge a Complaint:
  If you believe our processing of your data is unlawful, you have the right to file a complaint with a supervisory authority.

For California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know:
  Request details about the personal information we have collected over the past 12 months, including sources, business purposes, and any third parties with whom we share your data.

• Right to Delete:
  Request the deletion of your personal data, subject to certain legal exceptions.

• Right to Opt-Out of Sale/Sharing:
  Although Kyklosify does not sell your personal information for profit, if any sharing of personal information for targeted advertising or other purposes arises in the future, you have the right to opt out.

• Right to Correct:
  Request correction of any inaccurate personal data we hold about you (a right expanded under CPRA).

• Right to Non-Discrimination:
  You shall not face discriminatory treatment in our services or pricing for exercising any of your privacy rights.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

5. Data Security

We take the security of your personal data very seriously. We implement industry-standard technical and organizational measures to safeguard your information, including:

• Data Encryption:
  Sensitive data is encrypted during transmission using TLS/SSL protocols to protect against interception.

• Secure Storage:
  Your personal data is stored in secure, access-controlled facilities or cloud environments protected by firewalls and monitoring systems. Only authorized personnel with a legitimate business need have access.

• Regular Testing and Updates:
  Our systems are subject to regular security assessments, vulnerability scans, and penetration testing. We maintain incident response plans to promptly address any security breaches.

• Employee Training and Policies:
  Our employees are trained on privacy and security best practices, and internal policies govern the proper handling and access to your personal data.

While no data transmission or storage method is completely secure, we continuously work to maintain robust security measures and promptly address any vulnerabilities.

6. Data Retention and International Transfers

• Data Retention:
  We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, complying with legal obligations, and resolving disputes. When you delete your account or request deletion of your data, we will either delete or anonymize your information, except where retention is required by law.

• International Transfers:
  As a global service provider, your personal data may be processed and stored in jurisdictions outside your home country (including the United States). In such cases, we ensure that appropriate safeguards—such as Standard Contractual Clauses (SCCs) or other approved transfer mechanisms—are in place to maintain the same level of protection for your data as provided by local laws.

7. Children’s Privacy

Kyklosify’s services are intended for business and professional users and are not designed for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected data from a child under 13, please contact us immediately so that we can take appropriate action to remove the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. When significant changes are made, we will notify you by email (if you are registered) or by posting a prominent notice on our website. The updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using one of the following methods:

• Email: privacy@kyklosify.com
• Mail:
  Stirruptek LLC (DBA Kyklosify)
  Attn: Privacy Compliance
  2055 Junction Ave. #100
  San Jose, CA 95131

We will respond to your inquiries and requests as promptly as possible, and may ask for additional information to verify your identity before processing any requests.